KitchenAid KHM9PWH 9-Speed Professional Hand Mixer, White
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Product Description
Professional Hand-held Food-Mixer Ergonomically designed for seemingly effortless use Quiet but powerful motor Handy and compact storage
Feature
- Nine digital speeds, 7-1/2 inches long by 6-1/2 inches high
- Pro whisk attachment increases air for fluffier mixtures
- Comfort-designed handle; heel rest won't tip when set on end
- Powerful lightweight motor designed for quiet, lifelong operation
- Wipes off for easy cleaning
Excellent for a year, and then the beaters broke
I used this mixer successfully for over a year, perhaps two or three times a month. Last week, when I was mixing cookie batter, the metal "whisk" end of one of the beaters became dislodged. I tried to bend it back, but it only got worse, hitting and then breaking the other beater. There is only a one-year warranty on this appliance, so I need to buy new beaters (at least $15 at minimum) or see if a family friend can weld them back together. While I initially liked the design of the beaters, I can see now that the design lends itself to this problem. If the beaters were complete rings of metal, I think this would be much less likely to happen. I am very disappointed in this appliance for this reason.
Don't even consider it....WASTE of MONEY!
I bought this mixer in Oct 2007. I used it very infrequently, probably less than 1x/month - and on what was probably my 14th use, it would not start! As other reviewers have noted, there was no response other than a clicking sound when the power button was pressed.
Since multiple people (on multiple review sites) have had this identical problem, I contacted KitchenAid even though the 1 yr warranty was up, told them that clearly there was some kind of defect in design or manufacturing, and requested repair or replacement.
Of course, I got the stock answer of "we cannot provide support on a product after the warranty has expired" and they offered a "discount" (equivalent to Amazon's current price) so that I could buy the same crappy mixer! Regrettably, I had already given away my functional but plain Black & Decker hand mixer...that teaches me to buy style over substance!
I also bought, in the last year, a KitchenAid stand mixer. I recently got a solicitation from them to buy (at extra cost, of course) product insurance to extend their 1 yr. warranty. Given the rotten performance of the hand mixer, I might be compelled to shell out the extra $ just to avoid having a $400 piece of nonfunctional metal 6 months from now.
KitchenAid, get your act together and quit shilling these glossy but low quality products! Based on reviews of other KA products, it seems there has been a steady erosion of quality over the last 10 years, so BUYER BEWARE.
Died After 1 Year
Bought this mixer for my Mom and it died the same way as described by others. It won't turn on or do anything. It was a good mixer when it worked but for the price it should last longer than a year!
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